Shipping

We are able to ship directly to the following countries: 

  • North America: USA & Canada
  • Europe: United Kingdom, France, German, Greece, Italy, Spain, Netherlands, Sweden, Switzerland, Denmark, Finland, Norway, Ireland, Austria, Portugal
  • South Africa
  • Oceania: Australia, New Zealand 
  • Asia: Singapore, Philippines, Malaysia, Thailand, Indonesia, Hong Kong, Japan, South Korea, Taiwan, Vietnam, China
  • Middle East: UAE

    We continue to work on expanding shipping to more countries. 

     

    Order Processing 

    Processing time typically takes between 1-2 business days. Orders placed on a weekend or holiday will be processed within the next 1-2 business days. Please note that all processing times may take longer due to a high volume of orders. 

    Order Status

    Once your order has been filled, you will receive a Fulfillment Email from us. This email means we have started working on your order. It will also include your tracking number and a link to check order status.  You can also go to your account page to check order status.

    Shipping Charges

    Logistics cost has increased significantly over the years. In order to ensure a good shopping experience for our customers, we offer free shipping on orders over $60 USD. A shipping fee of $16.95 USD is applicable to orders under $60 USD.

    Shipping Time

    Our standard shipping time is 10-18 business days. Some countries may be faster and some may be slower. Please note that we do not have control over the delivery company or the speedy of customs clearing. 

    Shipping Address

    We will only ship parcels based on the address provided by you at the time of ordering. If there’s a change of address while the parcel is in transit, you are responsible to contact the shipping company to re-route the parcel to the new address.

    If you have provided an incorrect address at the time of ordering, you are responsible to advise us as soon as possible. If we have already shipped out the parcel, you are responsible to contact the shipping company to provide the correct address. We will assist you in resolving parcel delivery but will not be liable for mistakes that were not made by  AiMeré Luxury Collection. 

    Shipping Delays

    Delivery timeframe can be impacted by several factors such as volume, shipping company's staff load, customs clearing, and local postal delays or strikes. While we do not have control over these factors, please be assured that your order will still be sent to you as soon as possible. If there has been a significant delays (more than 5 days with no updates), please contact us. Thank you for your patience.

     

    Please see our FAQ and Terms of Service for full details.